Protection of the user’s / consumer’s health and safety

National framework

Health opportunities / risks related to product use

Accidents related to product use

Fatalities related to product use

Findings of product safety tests (incl. any awards, labels)

Quality of product or service

National framework

Quality in relation to comparable products

Good service, repairability, availability of spare parts

Functioning procedure to settle consumer complaints

Findings of product tests (incl. any awards, labels)

Fair competition & marketing practices

National framework

Evidence of agreements and practices that distort competition

Evidence of fraudulent, misleading or unfair marketing strategies

Prevention of high downstream costs for maintenance and disposal

Proportion of advertising costs in product price

Evidence of infringements of commercial advertising law (reprimands by advertising monitoring council etc.)

Evidence of dubious practices to bind consumers (non-compatible software, ink cartridges etc.)

Complete & understandable product information

National framework

Precise and readily understandable information (user manual, constituent substances, safe use, maintenance, storage and disposal) as basis for information-based consumer decisions

Protection of user’s / consumer’s privacy

National framework

Indications of infringements of consumers’ privacy and/or data protection rights

Enhancing the user’s / consumer’s social and economic possibilities

National framework

Reduction of consumer costs

Suitability of product to meet needs of disadvantaged groups (disabled, aged, ethnic minorities etc.)

General and widespread access to products and services